Legal

Refund & Cancellation Policy

Last updated: August 25, 2026

We want you satisfied with the work. This policy explains when you can cancel, what is refundable, and how to request a refund. It applies to all services provided by The Monopoly Network and forms part of our Terms of Service.

1. Cancelling before work begins

If you cancel after paying a deposit but before we have started work, you receive a full refund of your deposit. Request it within 5 business days of payment and we will process it in full.

2. Cancelling after work has begun

If you cancel a project already underway, we invoice only the hours actually worked at $75.00 per hour, plus any third-party costs already paid on your behalf. Any remaining balance of your deposit is refunded to you. You receive all work completed to that point.

3. Prepaid support hours

Unused prepaid support hours are refundable at any time at the rate paid. Hours already used are not refundable. There is no minimum term and no cancellation fee on support arrangements.

4. Completed work

Because our services are custom professional work delivered specifically for your business, hours already performed and delivered are non-refundable. If the delivered work does not match the approved written scope, we will correct it at no charge — see below.

5. If something is wrong with the work

Tell us within 30 days of delivery and we will fix defects in our own work at no cost to you. If we are unable to deliver what the approved scope described, you are entitled to a refund of the amount paid for that portion of the work. We would much rather correct the problem than have you dispute a charge, and we respond to every complaint.

6. Third-party costs

Domain registrations, hosting, software licenses, AI platform usage and hardware are purchased from outside vendors and are subject to those vendors' own refund policies. We disclose these costs before purchasing them and will assist you in requesting a refund from the vendor where one is available, but we cannot refund amounts we have already paid out on your behalf.

7. How to request a refund

1. Email jay@jaymonopoly.com or call (404) 431-6677, stating your business name, the invoice number, and the reason for the request.
2. We acknowledge every request within 1 business day.
3. Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take additional time to post the credit.

8. Before you file a dispute

Please contact us first. Nearly every billing issue can be resolved directly and faster than a card dispute, and we are reachable Monday through Friday, 9:00 AM to 6:00 PM Eastern Time, by a live person.

9. Contact

The Monopoly Network
1603 Capitol Avenue, Suite 310, Cheyenne, WY 82001, United States
Billing and support: jay@jaymonopoly.com
(404) 431-6677